For detailed documents and formal records.
Process
Customer Suggestion & Complaint Workflows
Our transparent workflow from your feedback to resolution and follow-up.
How it works
Every suggestion and complaint is logged, assessed, resolved and communicated transparently to the customer.
Workflow
Feedback management in six steps
- 01
Intake
Suggestions and complaints via email or contact form are routed to the relevant team.
- 02
Logging and classification
The case is registered; topic, priority and owning unit (product, installation, software, support) are set.
- 03
Initial assessment
The case is reviewed fairly and impartially; if more information is needed, the customer is contacted quickly.
- 04
Resolution and action
An actionable plan is created — field intervention, software fix or clarification — and executed.
- 05
Customer updates
Throughout the process and at closure, the customer receives clear, accurate information.
- 06
Closure and improvement
The case is closed; recurring topics feed root-cause analysis and process improvements.
Channels
Ways to reach us
All channels are open to our customers; whichever you choose, the same approach applies.
Contact form
Structured requests and feedback via our website.
Contact
Your feedback matters to us
Share a suggestion, request or complaint — our team will respond as soon as possible.