Our primary channel for fast support and feedback.
Process
Customer Suggestion & Complaint Workflows
Our transparent workflow from your feedback to resolution and follow-up.
How it works
Every suggestion and complaint is logged, assessed, resolved and communicated transparently to the customer.
Workflow
Feedback management in six steps
- 01
Intake
Suggestions and complaints via WhatsApp, phone, email or contact form are routed to the relevant team.
- 02
Logging and classification
The case is registered; topic, priority and owning unit (product, installation, software, support) are set.
- 03
Initial assessment
The case is reviewed fairly and impartially; if more information is needed, the customer is contacted quickly.
- 04
Resolution and action
An actionable plan is created — field intervention, software fix or clarification — and executed.
- 05
Customer updates
Throughout the process and at closure, the customer receives clear, accurate information.
- 06
Closure and improvement
The case is closed; recurring topics feed root-cause analysis and process improvements.
Channels
Ways to reach us
All channels are open to our customers; whichever you choose, the same approach applies.
Phone
Direct contact for urgent field and operational topics.
For detailed documents and formal records.
Contact form
Structured requests and feedback via our website.
Contact
Your feedback matters to us
Share a suggestion, request or complaint — our team will respond as soon as possible.